Background
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Senior technologist with over eight years of hands-on experience in information systems, Internet engineering and operations. Ever-changing, chaotic circumstances have taught the maintenance of focus and attention to detail. Proven ability to quickly absorb, synthesize and apply new ideas and skills has led to control in the challenges faced. Deeply rooted belief in teamwork has garnered success in leading and empowering teams to meet business demands as well as to develop professionally. Striving to make the right decision for long-term, enterprise quality solutions has brought a view of the larger picture. While working predominantly with Internet technologies, belief in finding the right tool for the job has not limited ideas to web-based solutions.
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Work Experience
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Cornerstone Brands, Incorporated |
Boston, Massachusetts |
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October 2000 - July 2001
Direct market catalog retailer including best in breed product lines Frontgate, Smith+Noble, Ballard Designs, Travelsmith Outfitters, Garnet Hill, and The Territory Ahead, with emerging web presences claiming an average twenty percent of the company's $500 million per year in online sales.
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Manager of Technical Operations
Acting Director of Internet Operations
Responsible for overall stable operation of seven e-Commerce web sites doing $100 million in sales, utilizing the following technologies: Broadvision, JavaScript, CGI, Oracle 8i Enterprise, MQ Series, Microsoft Commerce Server, Microsoft SQL Server, HTML, Microsoft Internet Information Server, and Netscape Enterprise Server
Establish processes to ensure accurate and timely communication and resolution of site problems, including the implementation of a custom request tracking tool and the roll-out of a two-way pager system
Develop and implement CGI-based issue tracking application, database, and reports using Perl, MySQL, and JavaScript; work with artistic director to redesign HTML/JavaScript for cleaner look and feel
Shepherd technical problems through resolution and post-mortem by directing subject matter experts from multiple organizations as well as leading the trouble-shooting process
Improve site stability from unacceptable levels to steady state operation by ferreting out the root causes of several chronic issues that had been crippling site performance since inception
Eliminate need for a weekly meeting to review open issues, reducing internal customer dissatisfaction with service providers from open hostility to contented acceptance and support
Shape corporate vision for future technical direction
Manage multiple development partners (including internal and external resources) to successful implementation of new site builds and continuing site enhancements
Re-engineer new site development and release processes across four lines of business, doubling the number of releases possible in a given time frame
Institute safe development and build practices, incorporating code revision tools, strong risk management, a sound and secure environment, and industry best practices
Standardize code documentation format with HTML and storage with CVS
Design and implement a new development and quality assurance environment, combining requirements driven by business and technology
Direct the time and energies of a team of technical personnel to accomplish business driven goals on time and within budget, as well as provide growth opportunities for career development
Evaluate and select a new hosting partner by utilizing proven process based methodologies
Negotiate the terms of new Internet service contracts and Service Level Agreements, including hosting services, network connectivity, and third part development
Architect the consolidation of Information Technology services from eight discrete offices to a centralized foundation, resulting in corporate savings from reduced support, usage and license costs
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Genuity
(Formerly GTE Internetworking, Powered by BBN) |
Burlington, Massachusetts |
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September 1998 - October 2000
Internet Engineering Pioneer
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Distributed Engineering Senior Systems Engineer
June 2000 - October 2000
Designed and implemented systems for customer billing and log file management of a new cache service offering using Perl and Oracle
Integrated with pier departments to automate manual processes
e-Business Hosting Application Engineer
September 1999 - April 2000
Engineered a new Load Test Service Offering, which included determining most viable network architecture, application requirements and business processes
Performed load tests on customer developed web based applications and analyzed results
Developed custom solutions for web-based business processes, including custom code, third-party shrink-wrapped applications and integration of the two
Participated in all phases of projects' life-cycles, including the gathering of requirements, framework design, application engineering, implementation and subsequent support
Conducted technology investigation and review of third party applications in order to determine the best-of-class for departmental standards
Gained expertise in various applications and products in order to act as departmental advisor for engagements requiring the use of those applications and products
NCS Engineering Lab Manager
September 1998 - September 1999
Managed the smooth operation of the NCS Engineering Lab through resource allocation and capacity planning for both physical and operational needs
Designed a new Lab Infrastructure, both physical and logical, and moved entirety of lab into new physical space with no downtime or impact to business or user community
Secured critical resources against physical disaster and malicious or accidental misconduct
Actively participated in all phases of product engineering and delivery
Designed and implemented Perl/MySQL asset and request tracking system for 300+ systems
Provided system administration for Solaris and NT development platforms
Designed and maintained network environments incorporating Cisco, Cabletron and 3com technologies and hardware
Facilitated clear lines of communication between all users of the lab
Coordinated with all actual and potential users to evaluate their needs; determined the best course of action to meet those needs
Managed the NCS Engineering Desktop inventory and coordinated with IT to ensure the best possible technological desktop working environment
Managed the NCS NT Lab Administrator, including supervising NT infrastructure design and maintenance
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RedRocket.com
Nickelodeon Online |
Cambridge, Massachusetts |
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April 2000 - June 2000
Online Toy Retailer
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Manager of Technical Operations
Owned production and order fulfillment processes of Broadvision based retail web site
Facilitated application evaluation and selection of application provider
Managed partnership with application provider
Engineered tools for internal business use
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United HealthCare |
Golden Valley, Minnesota |
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October 1996 - September 1998
Multi-National Group Healthcare Provider
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Customer Support Services Web Tools Administrator
February 1998 - September 1998
Designed and implemented intranet solutions to enterprise-wide customer support processes
Implemented a CGI Perl-based interface to Peregrine System's ServiceCenter for company-wide use, utilizing HTML and JavaScript to mimic original application's look and feel
Designed, scheduled and maintained an intranet-based report server with over 800 reports drawn from Sybase 11 and presented for company-wide use, including the CIO and VPs
Co-system administrator to the UNIX-based enterprise-wide problem and change management tool, Peregrine System's ServiceCenter
Developed marketing documents of the Customer Support Services department for distribution to current and potential customers and upper management
Information Systems Crisis Management
April 1997 - February 1998
Original architect of position guidelines, processes and documentation: Founding member of a dedicated team to direct efforts to bring major systems back online by working closely with all involved support personnel, management and end users
Compiled detailed documentation of systems, users and outages
Created technical training diagrams of United HealthCare's IS infrastructure
Information Systems Service Center (Night Shift)
October 1996 - April 1997
Provided primary point of contact for over thirty thousand multi-national end users and multiple other help desks, with problems ranging from simple password resets to major system outages. Responsibilities included managing problem through resolution and customer confirmation
Initiated, designed, coded and implemented a corporate-wide web-based message board for communication between analysts
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First Avenue & 7th Street Entry |
Minneapolis, Minnesota |
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May 1995 - September 1998
Nationally recognized live music venue and night club
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Office Operations
Implemented and maintained office computer systems (with technologies including Windows for Workgroups 3.11, Windows 95, Novell Netware, MS Office Suite, etc.)
Designed automated methods for financial and scheduling problems
Trained office staff in computer use and best practices
Designed, coded and implemented initial web presence for business
Kept web pages up to date with regard to club schedule and special events
Maintained 15+ Sharp ER3250 cash registers
Planned building-wide local area network to interconnect cash registers and provide up to the minute polling of nightly sales
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Macalester College Computing and Information Technology |
St. Paul, Minnesota |
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August 1993 - May 1994
College department for student computer resources
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Lab Assistant
Provided technical assistance to students attempting to use college computing resources
Installed and configured new machines in rebuilt computer lab
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Education
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Macalester College
August 1991 - May 1995
Computer Science Major
Mathematics Minor
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St. Paul, Minnesota |
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Executrain
Technical Training
Administrating Windows NT (November 1997)
Windows NT Core Technologies (January 1998)
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Bloomington, Minnesota |
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The George Washington University
Software Project Management (August 1999)
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Burlington, Massachusetts |
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O'Reilly Open Source / Perl Conference
July 2000
Advanced Perl I & II
Object Oriented Perl
Numerous lectures presented by Open Source leaders
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Monterey, California |
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