Entropy versus warranty: how companies figure out how breakable their products are

[David Morris]

http://boingboing.net/2012/10/23/entropy-versus-warranty-how-c.html

The current Wired has a long feature by Robert Capps on the
significant changes in product testing and warranty service brought
about by the combination of highly accurate computer modelling and
disclosure laws that force firms to publish details of the costs of
their warranty plans.