knight ridder service

[Cjhurtt6 at aol.com]

just came across this bit by deborah claymon in the paper....

".....the vibrant pace of innovation and the present urge to be an insider 
spills over from the technology industry into our everyday speech. as a 
result, it has become commonplace for ordinary people to use terms like 
"vapoware" to refer to an outrageous boast or "multitasking" to describe the 
sticky situation of having two love interests." 

the italics are mine.
1. ordinary people? 
2. multitasking? what has the world become?